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Refund & Return Policy

Canceling an Order Prior to Shipment

Simply email or call Eden Brothers’ customer service department, and as long as the order in question has not been processed for shipment, a full cash refund will be issued within 10 days.

Refund/Return Policy for Defective Products

When a product is incorrect, damaged by the carrier, or defective in another way, Eden Brothers will consider a return as follows:

  • Return requests for defective products must be submitted to Eden Brothers within 30 days from receipt of the package by email or phone.
  • Eden Brothers will request pictures of the damaged items which will be reviewed. Once reviewed, we will contact the customer to discuss resolutions. 
  • All returns are made through mail, and the customer is responsible for creating their own return label. 
  • If the item is damaged upon receipt, Eden Brothers does not require for it to be returned. 
  • Eden Brothers does not accept returns of used goods. 
  • Customers will be refunded for damaged items within 5-7 business days once the customer has been notified and accepted their refund option. 
  • Depending on the situation and the number of items purchased, Eden Brothers may refund the original shipping cost. 
  • The customer may be refunded by the original payment method, check, or PayPal. 

Refund/Return Policy for Customer Remorse Products

When a customer purchased the wrong product, or doesn’t want it, Eden Brothers will accept returns as follows:

  • Eden Brothers will accept any unopened seed packages within 15 days for a full refund less shipping costs. Eden Brothers does not accept returns for bulbs and perennials due to their perishable nature.
  • All returns are made through mail, and the customer is responsible for creating their own return label and covering shipping costs. We do not refund shipping fees. If they had free shipping, Eden Brothers will deduct the shipping fees from their refund. 
  • Customers should contact Eden Brothers’ customer service department to advise they will be returning seeds. Assuming the customer has returned seeds within 15 days of receipt, Eden Brothers will process the refund within 5-7 business days using the original payment method. Some financial institutes take a few extra days to process payment.
  • No returns will be accepted, nor refunds granted after 15 days of the customer receiving the product.  
  • Eden Brothers does not accept returns of used goods. 

Questions or Complaints Concerning Germination

We recommend that you first simply consult the internet, or any other reliable horticultural source (ex. your area Ag extension agent, local master gardener members, etc.) to properly gauge the scope of the situation. Most often, dissatisfaction with germination stems not from crop failure, but from either:

  1. Unrealistic expectation of bloom cycles (ex.: expecting perennial seeds to produce blooms the first year)
  2. Failure to plant according to prescribed procedures and season (ex.: planting during risk of frost/drought, or simply scattering seeds on an unprepared site without turning over the soil, etc.).

If no satisfactory answer can be achieved through these channels, we welcome you to then contact our customer service department for further assistance. If you remain convinced that the viability of the seeds or bulbs you planted were somehow defective and that no honest explanation for the problem can be ascertained, per approval by our customer service department, we will offer you a choice of either:

  1. Store credit for the price paid for the item 
  2. Refund for the full amount paid for the item in question 

Mislabeled Seeds or Bulbs

Although a rare occurrence, seeds or bulbs could be mislabeled due to simple human error during the packing process. If you believe that this is the case with your order, please notify our customer service department as soon as the problem has been detected and attach an accompanying photo to an email to help us better understand the mistake. Once a mistake is acknowledged by us, the customer will be offered their choice of either:

  1. Store credit for the price paid for the item 
  2. Refund for the full amount that you paid for the item in question
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