Refunds & Returns

The Grow Guarantee applies to all Eden Brothers seeds, bulbs, bare roots, and sets. Covered issues include failure to germinate within the expected timeframe under proper growing conditions, true-to-type concerns (a variety that produces the wrong color, size, or form), damaged or unusable product on arrival, and bulbs or roots that arrive non-viable. If your product qualifies, we will replace the item or provide store credit for you to select your own replacement varieties.

Contact our Garden Support Team at service@edenbrothers.com or at 855-440-2929 within one year from your date of purchase. Include your order number, the product name, a photo, and a brief description of what happened. Most claims are resolved within 2–5 business days.

Gardening involves real variables outside anyone's control. The Grow Guarantee does not cover failure resulting from extreme weather events (late frosts, drought, flooding), soil conditions that were not addressed prior to planting (compaction, contamination, salinity), incorrect planting depth, timing, or location based on the product's requirements, or seeds and bulbs purchased more than one season prior to planting.


This guarantee is intended to support home gardeners in good faith. Eden Brothers reserves the right, in its reasonable judgement, to limit or decline claims that reflect misuse, patterns inconsistent with home gardening, or issues unrelated to product quality. The Grow Guarantee does not apply to Clearance or Final Sale items and is only applicable for products planted in the United States.

If your order arrived with visibly damaged packaging or product, please photograph the box and contents as received and contact us within 14 days of delivery. Include your order number and photos, and we will arrange a replacement or refund promptly. You do not need to return the damaged product.

Start with the tracking number in your confirmation email and contact the carrier directly. Tracking information sometimes lags by 24–48 hours, so allow a day before assuming an issue. If your package shows no movement for more than 7 days, you contact us at service@edenbrothers.com with your order number.

For orders with no tracking movement for more than 10 business days past the estimated delivery date, reach out and we will investigate and resolve promptly.

If you need to cancel an order or change the delivery address, please contact our Garden Support team as soon as possible at 855-440-2929. We ship quickly, so a phone call is truly the best way for us to catch the order before it ships. As long as your order has not yet been processed, we're happy to issue a full refund to your original form of payment. Refunds are typically processed within 5-7 business days.

We understand that sometimes plans change or the wrong item gets ordered. Unopened seed packets may be returned within 15 days of receipt for a full refund of the product purchase price. Shipping costs are non-refundable. If your original order qualified for free shipping, the outbound shipping cost will be deducted from your refund. Due to their perishable nature, we are unable to accept returns on bulbs.

If you'd like to return eligible seed packets, please contact our Garden Support team to let us know they're on the way. Customers are responsible for creating their own return label and covering return shipping costs. Once the return is received and verified to be unopened, refunds are typically processed within 5–7 business days to the original payment method.

We're unable to accept returns or issue refunds for customer-remorse requests after 15 days from delivery. Used and opened goods are not eligible for return.