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Our Guarantee

 

Eden Brothers sells the finest and freshest seeds and bulbs in the industry. All we sell is 100% pure seed: no additives, no fillers…EVER! As such, our germination rates far exceed government standards, and when planted according to recognized practices, should provide lasting and satisfying results for years to come.

That said, we can make no explicit guarantees or allowances for circumstances over which we have no control. Bad weather, poor timing, and human error can all lead to unanticipated and unsatisfactory results. As all experienced gardeners are aware, Mother Nature does not guarantee perfection, and neither can we. What we can, and do promise, however, is that the products you purchase from us will be of the highest quality to be found anywhere.

Our bulbs and seeds are intended for growth in the United States only. We cannot guarantee successful germination rates for any bulb or seed grown outside of the U.S., nor can we provide any planting advice or information for international planting. Planting bulbs or seeds outside of the U.S. will be at the planter’s own risk and therefore cannot be covered under our Guarantee. Contacting the desired area's local Agricultural office for planting advice and information is highly recommended.

If You Have a Question or Complaint Concerning Germination…

We recommend that you first simply consult the internet, or any other reliable horticultural source (ex. your area Ag extension agent, local master gardener members, etc.) to properly gauge the scope of the situation. Most often, dissatisfaction with germination stems not from crop failure, but from either:

  1. Unrealistic expectation of bloom cycles (ex.: expecting perennial seeds to produce blooms the first year)
  2. Failure to plant according to prescribed procedures and season (ex.: planting during risk of frost/drought, or simply scattering seeds on an unprepared site without turning over the soil, etc.).

If no satisfactory answer can be achieved through these channels, we welcome you to then contact our customer service department for further assistance.

However, if you remain convinced that the viability of the seeds or bulbs you planted were somehow defective and that no honest explanation for the problem can be ascertained, per approval by our customer service department, we will offer you a choice of either:

  1. Store credit for the price paid for the item plus 20% of the amount paid for that item built into the store credit, to be used on a future order
  2. Refund for the full amount paid for the item in question

 

If You Believe You Were Shipped Seeds or Bulbs That Were Mislabeled…

Although a rare occurrence, this does sometimes happen due to simple human error during the packing process. If you believe that this is the case with your order, please notify us as soon as the problem has been detected and attach an accompanying photo to an email to help us better understand the mistake. Once a mistake is acknowledged by us, the customer will be offered their choice of either:

  1. Store credit for the price paid for the item plus 20% of the amount paid for that item built into the store credit
  2. Refund for the full amount that you paid for the item in question

 

If You Wish To Cancel an Order For Any Reason Prior to Shipment…

Simply email or call us ASAP, and as long as the order in question has not been processed for shipment, a full cash refund will be issued within ten (10) days.

 

If You Wish To Return Unused Goods To Us…

If you have received goods from us that you have chosen not to plant, feel free to return the unopened seed package(s) to us within fifteen (15) days for a full cash refund less shipping costs.

NOTE: No returns can be accepted, nor refund granted after 15 days of receipt. Refunds cannot be provided for Bulb/Perennial items due to their perishable nature.

Contact Us By Phone: (828) 633-6338
Our Address: 2099 Brevard Rd,
Arden, NC 28704

Customer Service Hours:
Monday-Saturday
9:00 a.m. to 5:00 p.m. EST

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