Our Guarantee

Eden Brothers sells the finest and freshest seeds and bulbs in the industry.  All we sell is 100% pure seed: no additives, no fillers…EVER!  As such, our germination rates far exceed government standards, and when planted according to recognized practices, should provide lasting and satisfying results for years to come.  
That said, we can make no explicit guarantees or allowances for circumstances over which we have no control.  Bad weather, poor timing, and basic human incompetence can all lead to unanticipated and unsatisfactory results.  As all experienced gardeners are aware, Mother Nature does not guarantee perfection, and neither can we.  What we can, and do promise, however, is that the products you purchase from us will be of the highest quality to be found anywhere.
If You Have a Question or Complaint Concerning Germination…
We recommend that you first simply consult the internet, or any other reliable horticultural source (your area ag extension agent, local master gardener members, etc) to properly gauge the scope of the situation.  Most often, dissatisfaction with germination stems not from crop failure, but from 1) an unrealistic expectation of bloom cycles (ex: perennials to bloom during the first year), or 2) Failure to plant according to prescribed procedures and season (ex: planting during risk of frost/drought, or simply scattering seeds on an unprepared site without turning over the soil, etc.).  If no satisfactory answer can be achieved through these channels, we welcome you to then contact our customer service department for further assistance.
However, if you remain convinced that the viability of the seeds or bulbs you planted were somehow defective and that no honest explanation for the problem can be ascertained, per approval by our customer service department, we will offer you a choice of 1) a full and immediate product replacement, or 2) a store/site credit for the full amount of the order.  No cash refunds will be granted.
If You Believe You Were Shipped Seeds or Bulbs That Were Mislabeled…
Although a rare occurrence, this does sometimes happen due to simple human error during the packing process.  If you believe that this is the case with your order, please notify us as soon as the problem has been detected, and attach an accompanying photo to an email to help us better understand the mistake.  Once a mistake is acknowledged by us, the customer will be offered their choice of 1) a full and immediate product replacement, or 2) a store/site credit for the full amount of the original order. 
If You Wish To Cancel an Order For Any Reason Prior to Shipment…
Simply email or call us asap, and as long as the order in question has not been processed for shipment, a full cash refund will be issued within ten (10) days of original order.
If You Wish To Return Unused Seeds To Us…
If you have received seeds from us that you have chosen not to plant, feel free to return the unopened package(s) to us within fifteen (15) days for a full cash refund less shipping costs.  Note: No returns can be accepted, nor refund granted after 15 days of receipt. Refunds cannot be provided for Bulb/Perennial items due to their perishable nature.
email us
Flower Seeds Vegetable Seeds Herb Seeds > Heirloom Seeds > Organic Seeds
Eden Brothers | 2099 Brevard Rd Arden, NC 28704 | 828-633-6338